Privacy Policy

Scope of this Policy

This policy applies to Bliss By Shivoham domain, i.e., https://blissbyshivoham.com/ (the "Site" or "Platform"), which is operated and owned by Third Eye Hospitality Private Limited. This policy shall also apply to the mobile version of the Site and any mobile applications.

1. Our Commitment to Your Privacy

At Bliss by Shivoham, we value your trust. Your privacy is important to us, and we are committed to handling your personal information with care, transparency, and respect.
This Privacy Policy explains how we collect, use, and protect your information when you interact with us through our website, bookings, or during your stay.

2. Information We Collect

We may collect the following types of information:

a.Personal Information

- Name
- Phone number
- Email address
- Address (if required for billing or verification)
- Government ID details (as required at check-in for safety compliance)

b.Booking & Stay Information

- Reservation details
- Number of guests
- Preferences or special requests

c.Payment Information

- Payment details (processed securely via bank transfer, UPI, or payment gateways)
  (We do not store sensitive financial details such as full card numbers.)

d.Website Usage Information

- IP address
- Browser type
- Pages visited
- Basic analytics data through cookies

3. How We Use Your Information

We use your information to:

Confirm and manage your bookings
Communicate important updates related to your stay
Provide a personalized and comfortable experience
Ensure safety and security of all guests
Improve our services and website experience
Comply with legal and regulatory requirements

We do not sell or rent your personal data to third parties.

4. Sharing of Information

We may share limited information only when necessary:

With trusted service providers (e.g., payment processors)
With government authorities if required by law
For safety, fraud prevention, or legal compliance

All such sharing is done with appropriate safeguards and discretion.

5. Data Security

We take reasonable measures to protect your information from:

Unauthorized access
Loss or misuse
Disclosure or alteration

While we strive to maintain high standards of security, no digital platform can be completely risk-free. We encourage guests to also take basic precautions.

6. Cookies & Website Usage

Our website may use cookies to:

Enhance browsing experience
Understand visitor behavior
Improve website functionality

You may choose to disable cookies through your browser settings.

7. Data Retention

We retain your information only for as long as necessary to:

Fulfill booking and service obligations
Meet legal or regulatory requirements
Maintain internal records

8. Your Rights

You may:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal requirements)

To do so, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the privacy practices of those external websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices or regulations.
The latest version will always be available on our website.